Customer stories

Built by operators. Proven in the real world.

See how our own skilled nursing buildings, physician practices and care management teams run referrals, claims and chronic care on Prometheus Rising, and what changed.

Every number below comes from our own facilities and practices.

From inside the network

We are our own first customer.

Every platform ran in our own buildings before it was offered to anyone else.

  • Relay
  • Conduit
  • Salvage
  • Blueprint
  • DoorDoc

01Skilled nursing · Arizona

Referral response went from hours to minutes across nine buildings.

Relay reads inbound referrals, verifies benefits and matches an open bed before the admissions coordinator has opened their inbox. Admissions that used to go to whoever answered first now close the same morning.

22 minutes

Products in this story

Example Relay screen: a referrals board with a kanban pipeline from new referrals to completed, and a referral detail drawer

Example screen · Relay referrals board

02Physician practices · Missouri

A clean claim rate that took years to earn, and a month to prove.

Conduit scrubs every claim against payer rules before it leaves. Salvage works whatever comes back and feeds the pattern into the next scrub. Days in A/R fell without adding a biller.

96.8%

Products in this story

Example Salvage screen: a denials dashboard with denial trend, denial reasons, recovery opportunity and a priority queue
Example Conduit screen: a claim validation queue with ready, needs attention, missing documents and coding issue statuses, beside a claim panel of issues and recommended actions

Example screens · Conduit claim validation, Salvage denials

03Care management · network wide

Care management minutes captured as the work happens, not rebuilt at month end.

Blueprint keeps the plan current, DoorDoc runs the touchpoints, and every minute is logged with a person and a timestamp. Enrollment doubled, with documentation that stands up to review.

2 times

Products in this story

Example screen · care management minutes log, fictional patient and staff

How we measure

Results we watch ourselves.

  • Our own buildings

    These results come from our own facilities and practices, measured by the teams that run them.

  • Your starting point

    Your results depend on your payer mix and where you start. We will not promise you our numbers.

  • The method behind each number

    Ask us for the methodology behind any number on this page and we will walk you through how it was measured.

    Ask for the methodology

Let’s build

Bring a workflow. Leave with a plan.

Tell us what slows your organization down. In 30 minutes we will show that workflow running on the same screens our teams use, and give you a straight answer on fit.