Capture
MDS coding checked against the chart before submission.
Capture: MDS coding checked against the chart before submission.
Relay
Move care forward
Relay: Referrals to admissions, without the friction.
Relay automates the long-term care referral and admissions process. It brings scattered information together, coordinates each step and gets the right patient to the right care setting faster.
Example screen · names and figures are illustrative
Overview
What Relay does
Relay coordinates the long-term care referral and admissions process. It collects referral information from hospitals, physician offices, families, referral networks and EHRs, then coordinates clinical review, communication and next steps across the admissions team. The result is fewer manual handoffs and fewer delays between referral sources and facilities.
From referral to admission, connected.
- Category
- Revenue cycle
- Built for
- Long-term care
In our own network: 22 min median referral response across nine buildings. Read the story
Capabilities
What you get
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Referral capture
Referral information from every source is collected and organized automatically.
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Team coordination
Clinical review, communication and next steps move across your team in one place.
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Referral to admission
The right patients move to admission faster, with full visibility and accountability.
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Referral pipeline board
Referrals move from new to under review, accepted, in transition and completed, with source, payer type and diagnosis on hand.
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Admission checklist
Each admission tracks referral review, clinical eligibility, insurance verification, documents, orders and move-in scheduling.
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Tasks and status
Automated task management and real-time status tracking for every referral.
Workflow
How it flows
- 01Receive
- 02Coordinate
- 03Advance
- 04Admit
Inside the product
A closer look
Example screens · names and figures are illustrative
Principles
What Relay stands for
Fast
Keeps referrals moving.
Intelligent
Built for the complexity of care.
Coordinated
Connects people, systems and information.
Precise
The right patient. The right place.
Greenlight
Automated prior authorizations, from request to approval.
Greenlight: Automated prior authorizations, from request to approval.
Conduit
Automated billing that scrubs every claim before it leaves.
Conduit: Automated billing that scrubs every claim before it leaves.
Salvage
Recovers denials and underpayments, then feeds root causes upstream.
Salvage: Recovers denials and underpayments, then feeds root causes upstream.Relay
See Relay on your own workflow.
Tell us how your team handles this work today. In 30 minutes we will walk through it in Relay, on the same screens our own teams use, and give you a straight answer on fit.